Portugal’s financial regulator, Banco de Portugal, has introduced unified rules requiring banks to respond to all customer complaints within a maximum of 15 working days. Previously, deadlines varied depending on how complaints were submitted: claims filed through a bank’s complaint book had a 15-day limit, while cases sent directly to the regulator could take up to 20 working days. Under the new rules, banks must clearly state whether they acknowledge any violation and explain what corrective measures were taken. A copy of the response must also be sent to the regulator. If additional information is requested, banks will have five working days to provide it. In 2025, Banco de Portugal received about 33,000 complaints, mainly concerning deposits and consumer loans. Material taken from https://t.me/s/lepta